Returns Policy On Shipped and Delivered Kayaks, Canoes and SUP's purchased online

Returns Policy On Shipped and Delivered Kayaks, Canoes and SUP's purchased online

Returns Policy

Cancellation:
  You may cancel your order for a full refund before it has been prepared for shipment at warehouse.  You may email us at info@boutiqueborealdesign.com to see if your order can still be cancelled.  After an order has been packaged and scheduled for pick up with freight company you will no longer be able to cancel your order.  At this point you will have to return your order once you receive it. 

Returns: We accept returns for a period of 15 days from receiving boat.  The product must be returned in new condition in its complete packaging for a refund.  Canoes and kayaks and paddleboards that have been used or damaged will not be accepted. You may receive a partial or no refund on used, damaged or materially different returns.  Expect 25-45 business days for item to be delivered back to our Kayak Distribution warehouse.  You are responsible paying return shipping costs.  Kayak Distribution’s is not responsible for loss or damaged items in transit.

More info here on How to Complete a Return and Receiving a Refund:
1)      To complete your return, submit a proof of purchase and reason why you are returning product by emailing info@boutiqueborealdesign.com to receive your authorization confirmation.
2)      Pack the item securely and include the original packaging.  We ask that you send us a few photos of the packaged up item to ensure to our shipping company that it is ready to go. 
3)      Include proof of purchase plus your name, address, email, phone number and return authorization number.  
4)      Attach a return shipping label to your package:
a.       Kayak Distribution
3600 1st Street, Suite 20
Longueuil (St Hubert), QC  J3Y 8Y5
Canada
b.       Authorization Number
Receiving your Refund: Once your return is received and inspected (expect 25-45 days once picked up from your location to be delivered back to us), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. We will reimburse (less any original shipping fees and a 15% restocking fee) on the method or payment that was used to pay.
Example:
1.       Product Cost $800 plus tax
2.       Shipping $235
3.       Restocking Fee: $120
4.       Refund: $445. Plus tax

Late or missing refunds (if applicable)
·       It can take up to 14 business days for your refund to be processed.
·       If you haven’t received a refund after 14 days or us confirming approval of your refund, first check your bank account again.
·       Then contact your credit card company, it may take some time before your refund is officially posted. 
·       If you’ve done all of this and you still have not received your refund yet, please contact us at info@boutiqueborealdesign.com. 


    • Related Articles

    • Shipping Policy for Online Kayak, Canoe and SUP Orders.

      Kayaks, Canoe and SUP’s are sent as freight Please allow 15-20 business days. Business days exclude Saturdays and Sundays.   This is the amount of time it takes for us to schedule the pick up to leave our warehouse and deliver it to you.  Packaging ...
    • Shipping Damage Policy & Info on Receiving Delivery Of Your Kayak or SUP

      KAYAKS MUST BE INSPECTED FOR DAMAGE BEFORE ACCEPTING DELIVERY It's important to inspect your kayak carefully and thoroughly upon delivery, so that you make sure you have everything you ordered, and that there were no damages in transit. If you have ...
    • Where and how to order parts for my kayak or SUP board?

      We sell many replacement parts for our different brands of kayaks and boards.  Please visit our online store here.  Under Parts and Service menu you will find: Components Deck Outfitting Seats Seat Back & Covers Skeg / Rudder Mako Parts & Accessories ...
    • Where Can I Complete a Warranty Claim Form Online?

      At Kayak Distribution (Riot Kayaks, Boreal Design, Cobra Kayaks, Azul Kayaks, Riot SUP’s and Beluga Outdoor Gear) we stand behind our products with a 5 year limited warranty and 1 year on parts in North America.  If there is a problem with your kayak ...
    • Regions we do not ship kayaks, canoes or stand up paddleboard to

      Kayak Distribution ships a limited selection of kayaks, SUP's and canoes to most provinces in Canada when ordered online. However the following regions unfortunately are not serviced at this time: Territories of Yukon, Northwest Terretories Nunavut ...